In both the United States and abroad, there are regulations concerning checked baggage that all airlines must adhere to. Be sure you understand your rights so you get what you deserve in the event of delayed, damaged, or lost luggage

http://www.cntraveler.com/daily-traveler/2012/06/airlines-baggage-luggag...

Real Simple Magazine

October 2004

Life: When Accidents Happen

By: Craig Offman

Now What? Fender benders, dog bites, dry-cleaning disasters, and more – know your rights when things go wrong.

"Mistakes are a fact of life. It is the response to error that counts." Nikki Giovanni, Of Liberation