February 18, 2013
The miserable Carnival Triumph ordeal could make a lot of people wary of signing-up for cruises which means now could be a good time to get a good deal.
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February 5, 2013
A Bay Area Hindu man's life has been dramatically altered after accidentally being served a sandwich containing meat on an airplane.
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August 16, 2012
August 16, 2012 SAN FRANCISCO (CBS SF) -- In a scathing letter to management at United Airlines, a Bay Area couple claims that the airline lost their daughter when she traveled as an unaccompanied minor from San Francisco to Chicago.
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May 29, 2012
A Grass Valley couple celebrated their 54th anniversary in Europe and North Africa last summer, but the airline lost their bags, causing them to cut their trip short.
When they couldn’t get their expenses covered, it was time to call Kurtis.
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May 10, 2012
A former Bay Area man went to Costa Rica on a humanitarian mission, but returned with head and leg injuries. And 19 months later he remains in a fight with the travel insurance company that he says left him stranded in a foreign country.
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May 2, 2012
Waiting around for a utility repair or a furniture delivery can be frustrating... waiting and then the item or repair tech not showing up is even worse.
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January 24, 2012
This week, new rules issued by the Department of Transportation will go into effect that will further protect passenger rights.
The latest provisions require airlines and other ticket sellers to disclose all fees associated with ticket prices upfront, meaning even advertised prices need to include fees and taxes.
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January 23, 2012
New regulations go into effect tomorrow that require the airlines to reveal some of the hidden fees and taxes they charge. What we see is not always what we get when it comes to airline tickets. Here's how things will change beginning tomorrow.
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January 9, 2012
After losing $500 on an American Airlines flight, a Bay Area resident says it took him months of fighting to get his money back.
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December 7, 2011
This is the story of an international courtship, one extremely patient woman, and a refund that didn't land in a traveler's bank account until more than a year later. And as we found out, regulations governing refunds for air travel are practically nonexistent.
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November 1, 2011
In just three months, U.S. Airlines raked in $1.4 billion in fees for checked baggage and ticket changes. For many travelers those fees can be an expensive annoyance, but one caused a whole lot of trouble in the life of a Sonoma County woman.
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June 24, 2011
A computer system belonging to United Airlines crashed around the country last week, causing three thousand people to be stranded at San Francisco International Airport and many more to be stuck at airports nationwide.
Many are legally owed nothing because of the computer glitch, but that doesn't mean passengers shouldn't be compensated.
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June 6, 2011
With the travel season underway, more and more passengers are getting frustrated with added airline fees. From baggage to wireless signal access, last year the airline industry reported revenue of $22 billion from a la cart fees.
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March 22, 2011
The fees airline's charge for early check-in or extra legroom may be annoying, but it is luggage charges where you can really get hurt. Packing for a trip has always been a hassle, but now you must be strategic. When it comes to luggage, bigger is not better.
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March 11, 2011
If you or members of your family have travel plans to Japan, they may need to be changed. Here are some things you need to know about how to re-schedule your trip.
Many of those planning to travel to Japan will find themselves cut off from airports and transportation. Most will be allowed to rebook at a later time, but there could be a catch.
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March 8, 2011
A high school trip to Costa Rica fell apart when not enough students signed up to go. But the tour company told one family they could not get all their money back. Explorica is an educational tour company used by lots of schools for class trips. Their tours of Costa Rica have been popular in the past.
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January 23, 2011
The passengers recently stranded aboard the Carnival "Splendor" when a fire broke out in the ship's engine roomare home safe now, but the ordeal is far from over for others. The cancellation left many people scrambling to book alternate vacations and get their money back.
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November 23, 2010
If you, or someone you know, is flying for Thanksgiving there is more to worry about than the TSA's aggressive security pat-downs. When it comes to protecting your luggage, only TSA approved locks are allowed, but even those are no guarantee your belongings will be safe.
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November 17, 2010
Have you ever lost your luggage on a trip? You’re not alone.
The Department of Transportation reports more than 2 million passengers filed claims for mishandled luggage last year. But new rules now offer more protection. We found out after a viewer reached out to ConsumerWatch.
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November 3, 2010
A San Mateo couple's Thanksgiving week vacation plans hit some turbulence when Mexicana Airlines declared bankruptcy. But the problem escalated when they tried to rebook their flight with a partner airline and were charged exorbitant fees.
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July 19, 2010
If your flight home from Europe is delayed or cancelled, you are in luck -- the EU has strong passenger rights protections that U.S. carriers would probably prefer you not know about.
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February 2, 2010
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May 12, 2009
CW 44
$1.1 billion in extra baggage fees for 2008
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May 12, 2009
CBS 5
$1.1 billion in extra baggage fees for 2008
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April 27, 2009
ABC 7
Cruise cancellations and trips to Mexico
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April 16, 2009
CBS 5 Investigates
Delayed boarding because of check-in staff
04/16/2009 5 PM
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April 16, 2009
CBS 5 Investigates
Passengers denied ticketing at check-in
Phone complaints service terminated
04/16/2009 6 PM
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April 15, 2009
CBS 4
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March 13, 2009
CBS 5
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March 9, 2009
CBS 13
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March 9, 2009
2009 03 09 Documentary
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March 5, 2009
Traveler's Rights
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March 5, 2009
Traveler's Rights
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March 5, 2009
Traveler's Rights
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January 27, 2009
The Real Deal
NBC
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January 23, 2009
CW and CBS
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December 24, 2008
ABC7
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November 14, 2008
ABC 7 On Your Side with Michael Finney
Dog travel costs more than passengers
Drink, Pillow, Extra Bag, Earphone, Beverage, Toilet
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October 29, 2008
CW44
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October 29, 2008
CBS 5
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October 14, 2008
KRON 4
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August 18, 2008
KRON 4
5pm and 6pm
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August 4, 2008
KRON 4
Airline charges for free services, Bag, Beverage, Toilet, $7 per Blanket
Airports losing flights
Emirates Airlines Dubai Luxury Travel
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August 1, 2008
KRON 4
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July 29, 2008
CBS5
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July 29, 2008
CW44
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July 18, 2008
KPIX 5 CBS
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July 7, 2008
CBS5
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June 11, 2008
CNBC Power Lunch
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June 2, 2008
KPIX 5 CBS
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June 2, 2008
KPIX 5 CBS
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May 21, 2008
Kron 4
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May 13, 2008
Fox KTVU
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April 23, 2008
Fox KTVU
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April 23, 2008
KPIX 5
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April 23, 2008
ABC 7 On Your Side with Michael Finney
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April 14, 2008
Kron 4
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April 14, 2008
CW44
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April 10, 2008
CW
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April 4, 2008
Fox KTVU 2
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