| Cabin |
| | A sleeping room on a ship. Also the interior of an aircraft. Also a small house. |
| Cabin Steward |
| | Person responsible for housekeeping the cabins on a ship. |
| Cancel |
| | To void reservations. |
| Capacity Controlled |
| | When the number of seats or space is limited. |
| Carrier |
| | Any person engaged in the business of transporting persons for hire.
An airline, rail, motorboat, cruise or other company responsible for the transportation of passengers and/or freight.
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| Category |
| | A price gradient of similar cabins from the most expensive to the least expensive, or vice versa. |
| CATM - Consolidated Air Tour Manual |
| | Now called Consolidated Tour Manual. |
| Caveat Emptor |
| | "Buyer beware"- the buyer makes the purchase at her own risk. |
| CEO |
| | The Chief Executive Officer.
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| Certificate of Limited Partnership |
| | A document that, in most jurisdictions, is required to be publicly filed in order to form a valid limited partnership. |
| Certified Travel Counselor - CTC |
| | a designation awarded by the Institute of Certified Travel Agents to those successfully completing its rigid academic program and meeting its industry experience requirements of five-plus years of service. |
| Chairperson |
| | The Chairperson of the Board |
| Charter |
| | An aircraft, cruise ship, motorboat or other transportation used solely by a group. |
| City / Airport Codes |
| | Usually three letter codes used to identify airports or cities for transportation procedures. |
| City Ticket Office |
| | Sales office of a carrier located other than at the terminal. |
| Civil Aeronautics Board Sunset Act of 1984 |
| | An Act of Congress effective October 4, 1984, which governed the termination of the functions of the Civil Aeronautics Board on December 31, 1984, and which transferred many former CAB functions to the U.S. Department of Transportation. See also Department of Transportation, U.S. |
| Class |
| | Extinct on most cruises. On some trans-ocean voyages denotes an overall level of ambiance and cost, such as "First Class", "Tourist Class" or "Transatlantic Class". Cruises are generally termed one-class service. |
| Class Action |
| | A method by which one or more persons (the "named plaintiffs") can institute a lawsuit and seek damages or other relief on behalf of themselves and on behalf of all other persons who have been similarly damaged (the "plaintiff class") or through which one or more persons (the "named defendants") may defend a lawsuit on behalf of themselves and all other persons similarly situated (the "defendant class"). |
| Close Corporation |
| | A term of art used to describe certain types of small business corporations given special tax and other considerations. |
| Closed Dates |
| | Time periods when nothing is available because everything is booked. |
| Co-op |
| | An organization owned and operated by its members for their benefit. Co-ops, like consortiums, use their collective buying power to exploit economies of scale to obtain services at lower cost and to obtain increased remuneration for their members. |
| Co-op Advertising |
| | When a travel agency shares the expense of advertising with a supplier. |
| Code Sharing |
| | A system in which smaller airlines use the codes of major airlines in flight schedule listings. The code is usually followed by an asterisk or star. |
| Collision Damage Waiver |
| | CDW - Insurance offered to cover accident damages to a rental car, including the deductible amount. |
| Combined Airline Ticket Office (CATO) |
| | Offices of major air carriers jointly shared with each airline desk and personnel maintaining separate identities. In this manner, carriers are able to share costs and expenses associated with establishing offices in various cities across the country. |
| Commercial Agency |
| | A travel agency that specializes in business travel. |
| Commission |
| | A percentage amount of money paid to agents for selling a supplier's products (airline tickets, hotel accommodations, cruise tickets, etc.). |
| Commission Override |
| | Bonus commissions, usually earned on account of sales on behalf of a particular carrier. |
| Commissionable |
| | A fare on which a commission can be earned. |
| Company |
| | A company limited by shares incorporated and registered under a State agency.
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| Comparative Negligence |
| | This is based on the negligence of every party directly involved in the accident, to proportionally reduce any damages that might be recovered from any person or business being sued. This is different than contributory negligence.
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| Compensatory Damages |
| | Money that is sufficient in amount to compensate an injured person for a suffered loss. This does not include punitive damages.
punitive damages that are meant as punishment and to set an example to others not to commit such malicious or fraudulent acts. Also know as exemplary damages, as it is meant to set an example so that others will not commit the same act. This is different from compensatory damages.
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| Compensatory Time |
| | Free time legally granted the employee during any pay week to compensate him for overtime hours worked only during that same week. |
| Competitive Marketing Investigation |
| | An investigation initiated by the CAB in September 1979, by which the Board examined the scope of the IATA and ATC Conference systems among other industry issues. The investigation culminated in December 1982 with the Board ordering the dismantling of the IATA Agency programs effective December 31, 1984, by removing these programs' antitrust immunity on that date. |
| Complimentary |
| | Free. Also called comp. |
| Concession |
| | A place of business that is not open to the general business competition. Usually contracts and bids are presented by a business to run a concession (such as shops on cruise ships). |
| Concierge |
| | The individual or desk in a hotel which attends to guests' needs and services. |
| Conductor |
| | A leader, a guide, or the official in charge of a vehicle or train. A director of an orchestra. |
| Conductor’s Ticket |
| | A free cruise ticket usually associated with groups of passengers traveling together, the entitlement to which is governed by each Cruise Line's policy. |
| Conference |
| | Group meeting or an association of carriers who meet for the purpose of regulating activities and setting up standards and rules. |
| Confirmation |
| | Acceptance of a booking by the ultimate provider of service. |
| Consolidator |
| | A person or company who has a certain inventory of a product such as, airline seats, cabins on cruises, etc., to sell at special prices. |
| Consortium |
| | Group of persons or companies that pool together their resources to obtain some travel benefit such as higher commissions, advertising, 24-hour call-in service or other services. |
| Consortium |
| | A non-member-owned business association, typically organized for the profit of the consortium, which provides services to its members. Normally a consortium uses the collective buying power of its members to exploit economies of scale to obtain services at lower cost and increased remuneration for its members. |
| Consultant |
| | One who offers business, professional or expert advice for a fee. See also travel consultant. |
| Consumer Disclosure Notice |
| | See disclaimer clause. |
| Continental Plan (CP) |
| | a room rate including continental breakfast. |
| Contract |
| | A mutual exchange of promises for benefit or consideration that is legal binding on both parties to perform. Contract consists of an offer; b) an acceptance; c) a promise to perform; d) for valuable consideration; e) with a definite time or event for performance; f) including the terms and conditions for performance of promise; g) and in some cases actual performance.
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| Contributory Negligence |
| | An injured person that in part "contributed" to the accident is not be entitled to money even though the other party that is also partially responsible for causing the accident. This is different from comparative negligence.
Negligence by an injured party that was a cause of the mishap resulting in his injury.
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| Converter |
| | A device for changing electric current, as from direct current to alternating current. |
| Corporate Rate |
| | A discounted hotel rate given to a customer that supplies the hotel with a certain level of business. This is often figured in terms of a percentage discount from the "rack rate," or standard full rate. |
| Corporation |
| | An entity authorized by law to act as an individual although owned by one or more individuals (the shareholders), and whose existence is legally recognized as separate and distinct from that of its owners. |
| Coupon |
| | The part of an airline ticket that is surrendered by the passenger for service. A document or voucher to exchange for goods or services. |
| Crew |
| | Those employees who work on board an aircraft, ship, or other transportation vehicle. |
| CRS |
| | Computerized Reservations System. |
| CRS |
| | Computerized Reservation System. |
| Cruise |
| | Voyage for pleasure, rather than transportation, usually departing and returning to the same port city. |
| Cruise Director |
| | Acts like a master of ceremonies for all activities on board a ship and is responsible for the passengers enjoying their trip. |
| CTA - Certified Travel Associate |
| | A designation for an individual who has completed course work and work experience, as awarded by the Institute of Certified Travel Agents. |
| CTO |
| | See city ticket office. Also Caribbean Tourism Organization. |
| Cultural Activities |
| | Art; dance; drama; festivals; film-making; folklore; literature; music; oral history; poetry; songs; radio, television and video and other electronic or computerised production; and any combination thereof or other activities which celebrates, maintains, develops or furthers the culture of the people and which are enjoyed by tourists.
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| Cultural Association |
| | A voluntary association established to engage in, promote, develop or further cultural activities.
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| Cultural Resources |
| | The cultural activities that take place in a particular location.
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| Cultural Tourism |
| | Tourist activities that have, as their main motivation, the enjoyment of the cultural resources of a certain location, town, or village.
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| Customs |
| | The normal manners or behavioral procedures of a society. Also the government agency responsible to inspect, restrict and/or impose taxes on good's brought into a country. |
| Customs Declaration |
| | Form for specifying the articles that are being brought into a country. |
| Customs Duty |
| | Tax on certain goods being imported. |
